About Pullman Reef Hotel Casino

About the Hotel

One of the best leisure destinations in the world. Over 600 tours depart daily for the Great Barrier Reef; palm fringed tropical islands, the Australian outback, the world's oldest rainforests and Australia's best Aboriginal cultural experiences.

Conveniently located within the city centre, Pullman Reef Hotel Casino is within easy walking distance of all major attractions, including a five minute walk to the Reef Fleet Terminal (departure point to the Great Barrier Reef), Cruise Liner Terminal and Convention Center.

Access & Convenience
248 direct domestic flights per week. 57 direct international flights per week.
City is located just ten mins from the airport and everything in Cairns is within easy walking distance making ground arrangements less expensive than a capital city. Exclusive transfers available for VIPs.

Cairns No.1 Luxury Accommodation - AAA
Leading AAA rated five star hotel, consistently rated as the Number One five star in Cairns. Decor in a range of whites and beiges, plantation shutters and light timbers all accentuate the feel and lifestyle of FNQ. All rooms feature Jacuzzi style spa baths, garden balconies and city or water views.
Winner of Luxury Accommodation at Tropical North Queensland (TNQ) Tourism Awards 

Largest Hotel Conference Facilities in Cairns
With 11 meeting rooms, event facilities with natural lighting and a range of truly unique venues, Pullman can cater for any event up to 400 delegates and 50 exhibition booths. With all event space located on the same level, the events floor was designed with convenience in mind.
Winner of Meetings & Business Tourism at Tropical North Queensland (TNQ) Tourism Awards 

There are appointments and events that cannot be missed: intense, critical moments in your career and personal life. All of these moments require the right facilities & flawless organisation. The commitment, adaptability and creativity of our staff help make these occasions a success.

Award Winning Catering
Pullman Reef Hotel Casino's signature restaurant Tamarind, continues to be the most awarded restaurant in Cairns. In 2011, 2012, and 2013, Tamarind was named Far North Queensland Fine Dining Restaurant of the Year by Savour Australia Restaurant and Catering Awards and received a Chefs Hat' in Australian Good Food Guide. The same dedicated and talented chefs also cater for all in-house conferences and events.

Entertainment Complex
Pullman Reef Hotel Casino Complex is recognised as Cairn's most prestigious entertainment complex. Featuring a boutique Casino, free live entertainment, Cairns dinner theater, four bars, four restaurants and the Cairns Wildlife Dome.

Unique Rooftop Event Space
Visit the Cairns Wildlife Dome, a rainforest setting with Australian wildlife in the heart of the city. Located on the roof top beside the Pool Deck, guests can then venture poolside with views of the Trinity Inlet and sample an array of tropical and local cuisine.

Multicultural Staff
The complex is proud to have a diverse and multi-lingual workforce. Our commitment to a diverse workforce, valuing employees and utilising their talents and experiences to the fullest, help strengthen customer relationships by focusing on cultural awareness and special requirements.


You can check-in from 2pm on your arrival day. Check-out time is at 11am.

If your departure is not convenient to our checkout time, please contact Reception to make alternative arrangements. A fee may apply.

Hotel facilities

Located on the 4th floor. 

Children are welcome in the pool area under the supervision and accompaniment of an adult at all times. 
There is no lifeguard on duty in the pool area so all precautions must be taken for your own safety. The floor of the pool and the surroundings may be slippery when wet so avoid running and jumping. Do not take glass or bottles into the pool area.

Fitness Center & Sauna
Our fully equipped Fitness Center is located on the 4th level and complimentary for in-house guests.

While the sauna, spa and gymnasium are provided for your pleasure, incorrect or prolonged use may be harmful. If you have a medical condition, please seek medical advice before using any facility.

Children under the age of 16 years are not permitted in the sauna or to use the gym equipment. Children are welcome in the spa area under the supervision and accompaniment of an adult at all times. The sauna and spa surrounds may be slippery when wet. If using the sauna and you feel dizzy or sick, press the emergency button.

When in the spa, do not sit against or place hair near the spa suction grate. Do not put your head under water.

Users of the gymnasium are to wear suitable attire including shoes at all times. Please be respectful of others then using the facilities and observe all safety and warning signs.

- Sauna room & spa
- Cardiovascular equipment
- Weight training equipment

Located on the 4th floor. Open from 6am to 10pm.

Hotel Policies

Special Infrastructures

Our staff will be pleased to assist with any special requests.
Toilet facilities for the disabled are located in the Hotel Lobby and the second floor conference area and also on the 4th floor in the Fitness Centre.

We also offer the following infrastructures:
- Ramp access
- Wheelchair access
- Reduced mobility facilities
- Accessible bathrooms with doors 32 inches wide
- Visual alarm for hearing impaired guests

Sustainable Development

Pullman has committed to sustainable development by participating in Accor's Planet 21 program. Health, nature, carbon footprint, innovation, local development, employment and social dialog: solutions for a better world at every level.

List of measures implemented by the Hotel:
- Balanced dishes served in the restaurant
- Eco-friendly cleaning products for cleaning rooms
- Faucets fitted with water flow regulators
- Water efficient laundry to reduce water consumption for every wash
- Recovery of rainwater for green areas and toilets
- Recycling of batteries with sorting carried out at the hotel
- Recycling of paper and cardboard with sorting carried out at the hotel
- Recycling of glass with sorting carried out at the hotel
Carbon Footprint
- Energy-saving light bulbs in the reception areas
- Energy-saving light bulbs in the rooms
- Central switch in rooms for greater comfort and energy savings
- Recovery of ambient warmth to optimize heat consumption
- Certifies sustainable paper for hotel printing purposes
Local environment
- Local food products promoted in the restaurant
- No endangered seafood to appear on our restaurant menus
- Training for personnel on responsible actions toward the environment
-Sustainable trade products offered in the hotel


All guest rooms and public areas are equipped with smoke detectors and sprinklers. If the fire alarm should sound, stay in your room until advised otherwise by our staff. In case of fire or should you smell smoke, call 9 and give the location. Floor plans signs are located on the back of each guest room door. 


Cyclones in Far North Queensland are a fact of life and can strike at any time, anywhere during the summer months. However, we can learn to live with cyclones by following a few simple rules which will protect our hotel property and our lives. Ignorance and complacency should not blind us to potential danger of a cyclone, nor should panic and foolishness be allowed to take control prior to, during and after a cyclone.

The Tropical Cyclone Warning Centre issues tropical cyclone advice messages after the depressions are officially designated as cyclones and given a name. The Centre also liaises with State emergency services, police and the media when the Centre realizes the cyclone could endanger the public.

If a cyclone is approximately four (4) hours away, you are advised to do the following:

- Do not open the sliding door. Keep the glass sliding door locked with the louvres closed.
We recommend you lock your personal items in the safe. Obtain a key from Reception and place your valuables (passport, jewellery, etc) in the safe in your room.
- Place your clothing in your suitcase with identification both inside and outside. Store in the wardrobe area.
- Fill the bath tub with cold water.
- Dress in comfortable clothing and shoes.
- You will be notified by the emergency public address system if evacuation is necessary.

If you are notified to depart from your room when a cyclone is approximately three (3) hours away:
- Depart from your room and proceed to Michaelmas Cay Room on Level 2
- Bring with you your room key, safe key, pillow and blanket only.
- Do not bring your suitcase.
- If the elevators are not operating, exit via the stairwell and follow the directions. DO NOT RUN.
- If you need assistance or have suffered any injury, call extension 9. Do not panic or unnecessarily use the phones.
- Wait to hear further directions through the public address system. 

Contact & Follow us

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Talk with one of our Reservations team Face 2 Face on Skype: face2face@reefcasino.com.au