Prepare your stay

Book a room

If you didn't already book your room for your next stay, here is the link to do so. We will be happy to welcome you! 
Want to talk to one of our team?

Contact our reservations team to get your stay started.

Call  (24 hours / 7 days) +61 (7) 4030 8888

Email (24 hours / 7 days)

Become an ALL - Accor Live Limitless member - Free to join today!

Speak with one of our team members about joining today.

Phone: (+61)7/40308888 or email


- Earn points from your first stay if booked direct
- Free WiFi
- Exclusive access to our Private Sales
- Online check-in
- Free night whenever you want starting at 2,000 rewards points
- Enjoy membership benefits at 3,500 hotels globally
- 13 hotel brands across 92 countries

Sign up bonus: If you sign up directly with us on your check in or while in the hotel we will give you your choice of the following sign up gifts

OPTION 1: A bottle of house red, white or sparkling wine to take with you to your room.

OPTION 2: A $20 food and beverage voucher to use in any of our hotel bars and restaurants (excludes Paramour Theatre).

OPTION 3: Complimentary Self-Parking for the duration of your stay.

Information about your arrival at the hotel

Welcome to the Pullman Reef Hotel Casino!  It is a pleasure to have you as our guest. 

We are here to make your stay the most relaxing and enjoyable possible. Please dial 9 from your in room phone for one stop service or alternatively use our "Chat with the Concierge" function on our hotel app.

As well as our upscale five-star hotel, we have many facilities and activities here that you may wish to experience during your stay, including: 
 - A first class boutique Casino: open from 9:00am daily 
 - BAR36: Live music & free entertainment
 - Merchant Cafe Artisan Food and Coffee: open from 7:00am to 2:00pm Monday to Friday
 - Cairns Wildlife Dome: your zoo in the city
 - The Paramour Cabaret Theatre
 - Connectivity lounge: computer and internet access in hotel lobby (Extra Charge may apply)
 - Pool deck and gymnasium: on level four of the hotel
 - Tamarind Restaurant: breakfast from 6:30am to 10:00am and dinner from 6:00pm to 9:30pm 
 - Flinders Bar & Grill: casual meals at great value inside the Casino (18yrs and over)
 - SOY Kitchen Street Food
 - Concierge & Tour Desk
 - Undercover car park: please see hotel reception to validate your ticket

As of hotel guest, you receive a discounted rate of $12.00 per day for our undercover car park. Please see hotel reception to validate your ticket. Also, valet parking is available at a cost of $20.00 per day for your convenience. 

On check in you will be asked if you prefer to pre-pay for your stay or if you would like to pay on departure. If you elect to pay on departure the team will take a security deposit called a pre-authorisation. If you did elect to have a pre-authorisation of your credit card taken upon check-in instead of making payment, please be mindful when selecting payment method upon checkout. If electing not to use the same card to settle your account, the pre-authorised funds may be held by your financial provider against your card by your for a period of up to 30 days.

Should you have questions on this, or require any further information in general, please feel free to contact the reception team on extension 9 at any time. 

Airconditioning for your room has a control panel at the entry to the room. As we are in the tropics the hotel is not equipped with a heating function. In the cooler months it is best to turn off your airconditioning if you are cold; our team have blankets and heaters for your comfort. To turn the airconditioning off please hold down the power button for 30 seconds until you hear the unit power down. The consul on the airconditioning panel will tell you the temperature of the room and not the setting that you have, please be mindful of this. 

Have a very nice stay with us! 

Getting to the hotel

Locate our main entries

From the north (Airport / Port Douglas) - Travel along the Captain Cook Highway (Sheridan Street) and turn left onto Spence Street. Travel for 3 blocks along Spence Street and turn right onto Abbott Street. At the end of Abbott Street turn left onto Wharf Street. The hotel entrance is on your left.

From the south (Townsville / Innisfail) - Travel along the Bruce Highway (Mulgrave Road) through the city centre. Turn right at Abbott Street (second roundabout). At the end of Abbott Street turn left onto Wharf Street. The hotel entrance is on your left.


Parking options
Pullman Reef Hotel Casino offers its guests the comfort of an underground security car park - with 24 hour CCTV monitoring. 
Upon check-in there are two options as follows:
- For a flat fee of $12 per day, guests can self-park there car in the underground carpark and receive exit passes, when needing to exit, from reception.
- Drop your keys to us and our valet parking team will take care of your vehicle for a flat fee of $20 per day. When needed, a staff member will bring around the car for you upon request.
Both of these options accommodate multiple exits for the one flat-fee.  i.e. You can take the car out multiple times for $12.00

Self parking is able to be charged to your room account at a discounted fixed rate. 
When valet parking please call Concierge 15 minutes prior to departure so that we may have your car waiting.

While the car park and valet parking is provided for your convenience, parking is at your own risk. The hotel accepts no responsibility for loss or damage to any vehicle or property of any kind in the vehicle however caused.

How to access the parking facilities 
Upon check-in at Hotel Reception, directions will be given to our underground carpark by staff for self-parking guests. Head from hotel reception around the block to Abbott Street car park down ramp to access self parking facilities.

Outside parking
There is also ample on-street parking surrounding the hotel and nearby which require parking meter fees if you wish.

Hotel staff have the right to drive any vehicle left for valet parking. Please do not leave valuables in your vehicle and ensure that it is locked before leaving the area. Clients warrant that, if they are not in the vehicle, they have full authority to bind the owner of the vehicle to the conditions of use of valet parking.