In-room amenities & services


Wi-Fi is available free to all guests and is limited 1GB per 24 hours.

For 24 hour technical support contact 1800 235 176 or dial 3 from the phone in your room.

Placing calls

Local Calls
Dial 0 to gain access, then dial the required number.

Calls Within Australia
Outside Cairns Dial 0, wait for dial tone then dial the STD Code & the required number.
Example: to call Sydney 9238 0000 dial
Access 0
STD Sydney 02
Required Number 9238 0000

International Calls
Dial 0, wait for the tone, then dial the international access code, the country code, the area code, then the overseas telephone number.

Example: to call Los Angeles, USA 275 5200
Access 0
International Code 0011
Country Code 1
Area Code 213
Required Number 275 5200

For operator assisted calls or person to person calls, please contact the Hotel Operator on Extension 9.

AT&T Calls
All AT&T Calling Card calls attract a surcharge of a local call.
To access AT&T USA Direct & AT&T World Connect, obtain an outside line by dialing 0, then dial: 1800 881 011

Check country codes here

Coffee & Tea

The coffee and tea in your room is complimentary for your enjoyment.

A greater selection may be ordered through Room Service.


A fully stocked mini bar is provided for your convenience. During your stay with us it will be replenished every day and charged to your room account. On departure day, please enter your last day's consumption on the mini bar form and submit to the Front Desk Receptionist for settlement.

Your package may include certain mini bar items. Please refer to the information provided on check in.

Safe-deposit box

Safes are in your wardrobe for your personal use. 

Should you require additional secured space, safe deposit boxes are available at the Reception Desk. Please note that the Hotel cannot be responsible for any items of value that are not stored at our Reception Desk in a safe deposit box.

TV Channels

- 7
- 9
- 10
- Discovery
- Fox Sports
- Keno
- Asian Business News
- Sky News
- Nickelodeon
- Music Max
- TV5 Monde
- Bloomberg
- CCTV-Chinese
- NHK-Japanese

Video on Demand
In house movie on demand system has been installed for your convenience. All movies are at a fixed charge. Please refer to the instructions underneath the TV set in your armoire.

Book your movie special menu


Movie Time Special

Relax in the comfort of your room with our prosciutto pizza from our menu, popcorn and a bottle of Heineken beer or glass of Legacy wine.

Missing Essentials

In-room services

Bath Products

All our rooms have CO Bigelow Bath products. If you wish to receive more products for your room or extra towels, please place your order.Our staff will have them in your room shortly.


Enjoy sweet dreams with your perfect pillow delivered to your door. Choose between a Therapeutic Pillow, Foam Pillow, Hypo-allergenic or Posture Support "V" Pillow.

Extra beds

If you wish to have an additional rollaway bed in your room, please let us know. A charge may apply. Extra bedding will be provided subject to fire regulations pertaining to the number of people allowed in each room.


Should you need any extra amenities for your room, please let us know. Our staff will bring them to you shortly.

Children Services

We are pleased to provide a full range of amenities for babies and children. Please let us know what you need and we will bring it to your room shortly.


Our Housekeeping service is offered daily. If you wish to have your room cleaned by a certain time, please let us know.